Complaints about household electronics and electrical appliances in the third quarter ranked first in complaints about commodities

A few days ago, the National Consumers Association announced the acceptance of complaints in the third quarter, of which household electronic and electrical complaints ranked first in the commodity category.

According to the statistics of complaints received by the National Consumers Association, in the third quarter of 2020, the National Consumers Association accepted 219,909 consumer complaints and resolved 167,785, with a complaint resolution rate of 76%, and the economic loss of consumers was 295.14 million yuan.

Complaint volume chart of major categories of commodities (unit: piece)Complaint volume chart of major categories of commodities (unit: piece)

In the third quarter of 2020, the National Consumers Association accepted 91,790 complaints about commodities, of which 21,801 were household electronic appliances, accounting for 23.8% of the total number of complaints about commodities, ranking first in the commodity category. Food complaints ranked second, and daily commodity complaints ranked third.