Artificial intelligence is changing today’s financial services

Spark Global Limited

Spark Global Limited reports:

The era of artificial intelligence (AI) is coming. Artificial intelligence was once regarded as a buzzword, but now it is reshaping enterprises and the way they operate.

Take the financial services industry as an example. A report by the World Economic Forum (WEF) pointed out that 85% of financial service companies are currently using artificial intelligence, and it is estimated that by 2022, artificial intelligence will become a key part of more than 3/4 of the company’s corporate services.

Currently, artificial intelligence is changing three ways of financial services.

1. Improve customer experience

By using big data and artificial intelligence, banks and insurance companies can better understand their customers, which enables them to improve the company’s products and services through personalized products and services, from a product-centric approach to a customer-centric approach. Way.Chatbots and virtual assistants supported by artificial intelligence can improve the customer experience by providing automated service assistance.

2. Support and promotion

Although the rise of artificial intelligence and automation has caused people to worry about unemployment, artificial intelligence solutions show that artificial intelligence technology is to help humans, not simply to replace them. Fair and responsible artificial intelligence can solve some solutions and also help reduce people’s deviations or mistakes caused by mistakes.